Shipping, Postage & Packaging

Free postage in the UK is sent First class recorded delivery.: This does not include insurance. Upgrades are available at the following prices

  • Royal Mail Special Delivery (insured) – £7.20 

Your order will normally be dispatched within 1-2 weeks (working days are Monday – Friday) Sometimes longer if Hallmarking is required or at peak times of the year.  If for any reason there is a delay in dispatching your items, you will be sent an advisory email. 

Please Note: 

Lisa Hutton Jewellery is NOT liable for the replacement or refund of any lost or damaged goods where proof of postage exists nor is Lisa Hutton Jewellery responsible for jewellery where the customer has chosen NOT to insure the package using the Royal Mail Special Delivery option which we recommend.

Shipping Options Detail

All of the below options are subject to the terms and conditions of the Royal Mail which can be found on 

Royal Mail Special Delivery terms – Recommended

  • Compensation for loss or damage of your package up to £500
  • Guaranteed next day delivery before 1.00pm (excluding weekends)
  • Signature taken at destination 

Royal Mail 1st Class Recorded Delivery terms

  • A cheaper service but without compensation for loss or damage
  • Next working day delivery for most 1st Class Recorded items, although this is not guaranteed as per the information on the Royal Mail website.
  • Signature taken at destination 


Please Note: Personalised, custom, handmade to order items are non returnable unless deemed faulty. 

For in stock unpersonalised items, if the jewellery is not to your liking, you may return it within 14 days of receipt, in the original packaging, for a full refund or exchange, but you will be responsible for return (insured) postage costs. Customers must contact Lisa Hutton Jewellery before returning an item by emailing and a postal address will be provided for returning the item.

In the unlikely event of a breakage due to workmanship, a full refund or exchange will be offered within 7 days of receipt of the returned goods. Otherwise the item will be repaired, free of charge, and returned within 14 days. Items damaged through misuse, neglect, accident, or by ‘normal’ wear and tear and made-to-order items cannot be returned, refunded or exchanged.

You are responsible for both the postage and the goods when returning items. Lisa Hutton Jewellery cannot be held responsible for any damages or losses incurred by Royal Mail service and therefore cannot refund any items that are not received or received damaged. It is therefore recommended that you send returns by Royal Mail Special Delivery (Insured) and in the original packaging.

In the case of losses or damage incurred by Royal Mail when returning items to us, it will the responsibility of the customer to make a claim to Royal Mail.