Frequently Asked Questions
Default postage is now free with no insurance.
You can upgrade to special delivery for £7.20 which is next working day and includes insurance.
Please note that upgrading does not guarantee your order to be processed sooner it is the speed of delivery from dispatch once your item has been made and to provide insurance should the delivery go missing.
If you require your order for a special occasion please let me know.
Payment is accepted securely via Paypal, you are able to pay with an existing account (and added payment methods) or with a credit or debit card directly without an account.
Turn around is roughly 1-2 weeks sometimes longer if hallmarking is required or at a peak time of year. Custom pieces will be given a time frame. Please do let me know if you need something for a specific schedule or date.
I sell sizing packs on my website which includes a ring & bangle sizer. Perfect to size yourself and keep handy for further purchases.
Please do not use online/print off ring sizers as they can be very inaccurate
Follow the below instructions or simply order a sizing pack from my website.
To measure the hand, position it as though putting on a bangle, with the thumb tucked in against the palm. Wrap the measuring tape along the widest part of the hand, usually the knuckles and thumb. The measurement where the tape measure overlaps is the hand size
Please give me this size when ordering. Most women’s sizes are usually approximately 21cm.
Send me an email
If you cant find your answer please feel free to contact me using the form below or directly via email: firstname.lastname@example.org
I aim to respond within 24 hours, please check your spam folder if you do not hear from me.